Inclusive Design Toolkit

http://www.inclusivedesigntoolkit.com/betterdesign2/

Every design decision has the potential to include or exclude customers. Inclusive design emphasizes the contribution that understanding user diversity makes to informing these decisions. User diversity covers variation in capabilities, needs, and aspirations.

It is important to understand the terms design and inclusive design, the ethos behind inclusive design, and the way inclusive design contributes to product success. A number of case studies demonstrate how inclusive design can foster innovation and better design.